Call Quality Lens

Named Microsoft Teams call quality, kept visible

The platform behind our Consultancy and Delivery engagements. Built for the people who have to answer for Teams call quality, not just the engineers who monitor it.

Our platform

Excellence “as-a-service”

Microsoft's native Call Quality Dashboard was built for network engineers. Ours puts actionable insight in the hands of service managers, operations leads and the business.

Call quality platform · live environment view
Call Quality Lens · product walkthrough. Identifying detail is redacted.
DetectLocatePinpointResolve
Why it matters

“Microsoft strips personally identifiable call records after 28 days. Without that history you cannot prove a trend, defend a service review or find the user who has been struggling all quarter.”

Cole Valley Consulting · Teams Voice practice
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Years of Microsoft communications expertise
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Enterprise organisations served globally
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Minimum user scale we are built for
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Global regions delivered across
Beyond native tooling

Call quality visibility beyond what Microsoft provides

01
Named user data beyond 28 days
Microsoft strips personally identifiable call records after 28 days. We retain enriched, user-level quality data for your full contract period, essential for trend analysis and service reviews.
02
Accessible without admin roles
CQD requires Teams Administrator access. Our platform surfaces call quality insight to service managers and helpdesk leads without elevated permissions.
03
Proactive alerting, not retrospective reports
We surface degradation before users raise tickets, monitoring poor stream rates, jitter anomalies and unclassified call volumes in real time.
04
Built for Teams Voice and contact centre
Designed from first-hand knowledge of large-scale Teams Phone environments, covering Direct Routing, Operator Connect and contact centre workloads.
Capability
CQD (native)
Generic tools
Cole Valley
Named user data 90d+
✕ 28 days
Varies
✓
Non-admin access
✕
Limited
✓
Proactive alerting
✕
Basic
✓
Teams Voice + contact centre
Partial
✕
✓
No Power BI required
✕
✓
✓
Unclassified stream diagnosis
Manual
✕
✓

Enterprise licensing available · Managed service option · Pricing on request